ProCurve
From Wikipedia, the free encyclopedia
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| Type | Division of HP |
|---|---|
| Founded | 2000 |
| Headquarters | Roseville, California, United States |
| Key people | Mark Hurd (President, CEO and Chairman of HP) Marius Haas (SVP, GM of ProCurve) |
| Industry | Computer Networks |
| Products | Network hardware |
| Parent | HP |
| Website | www.procurve.com |
HP ProCurve Networking is the networking division of HP. They produce a line of network switches, wireless access points, WAN routers, and Access Control Servers/Software sold under the "HP ProCurve Networking" brand name. ProCurve is the world's second-largest vendor of networking switches based on port count and revenue[1]. They have the worldwide headquarters at Roseville in California, USA and they focus on the Enterprise and SMB Markets.
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[edit] Lifetime warranty
- The company's unique selling point is its "lifetime warranty" with next business day advanced replacement. The warranty is based on the product, not on the initial buyer and covers also fans, power supplies and accessories (like modules or SFP).
- The service of next business day advanced replacement (available in most countries) includes, that ProCurve not only ships the replacement product for free, but also takes back the broken one at the same time. They also offer free telephone support during HP business hours, and free firmware and feature updates as long as you own the product.
- The ProCurve Routing Switch 9300m series, ProCurve Switch 8100fl series, 745wl Access Control Server and ProCurve Access Controller 800 have a 1-year warranty with extensions available.
[edit] ProCurve Products
A variety of different products are made by ProCurve for use within a computer network. ProCurve is predominantly a LAN vendor, and specialises in Core, Datacenter, Distribution, Edge, Web managed and Unmanaged Switches. ProCurve also has Network Management, Routing and Security products.
On 11th August 2008 HP announced the acquisition of Colubris Networks. This completed on 1st October 2008[2] and it gives ProCurve additional wireless capabilities, such as 802.11n.
There is a tool available on the HP Website [3] to translate Colubris product numbers and names into their corresponding ProCurve names.
To help both customers and resellers, a tool to help specify the correct ProCurve products is available at configurator.
[edit] Training
ProCurve offers product, solution and sales orientated trainings, which can be found here.
[edit] ProCurve ONE
In January 2009 Hewlett Packard improved its existing Alliance Program with the ProCurve Open Network Ecosystem (ONE) Alliance. With the release of a module, it will include the applications of 17 new alliance partners, from IP telephony to network management [4] this multivendor alliance program will optimize performance of enterprise-class applications with ProCurve's infrastructure [5]. They integration will provide customers with a next-generation data center application that can serve distributed employees with centralized IT. The joint application is expected to be available in the second half of 2009. [6]According to Analysts it will drive down cost in networks [7]
Network applications and Services and also Business applications will be two categories, that alliance partners in the ProCurve ONE program will port from existing appliances or HP blade systems, onto the HP ProCurve ONE Services zl module during 2009:
- Aastra
- AirMagnet
- Airtight
- Airwave
- Avaya
- DVtel
- Ekahau
- F5
- Fortinet
- InMon
- McAfee
- Microsoft
- Mitel
- Riverbed
- SonicWall
- .vantronix
- vBrick
[edit] Resellers
ProCurve sell 95% of their products through the Reseller Channel. In November 2008, it was reported that ProCurve would sit in HP's largest business division, the Technology Services Group organisation, [8] with HP Enterprise Account Managers being compensated for sales. [9]
[edit] Support
ProCurve provide a lifetime warranty on most of its products with next business day replacement. This was seen as a Unique Selling Point, until other networking vendors offered similar warranty on part of their product lines.
ProCurve delivers regional 9x5 (Business hours Monday to Friday) based support, with access via telephone-, web- (HP IT Resource Center, see below) - and e-Mail. There is also optional fee based 24x7 access. For accelerated support solutions customer/reseller may collect following information in a prepared e-Mail in local or English (preferred) language before opening a support call:
- Customer: Company Name, Name of local contact, Address, e-mail Address, phone number
- Delivery location in case of parts exchange: Local Company Name, Name of local contact, Address, e-mail Address, phone number
- P/N and S/N of main chassis
- Short description of the problem in one sentence - comparable to subject in e-Mail
- Long Description of problem, containing everything customer recognised and already tested
- P/N and S/N of module or SFP, if necessary.
- Contents of CLI command "copy command-output 'show tech all' ..." in an attached text file (up to 2 MB text) of all affected devices.
- In case of software anomaly: Edited 'Support Form' (a text file) to be found on support pages, see External Links below
- Customer or reseller can accelerate software anomaly verification by support very much if they isolate the anomaly to one or few devices and write a 'HowTo' including a design (Visio preferred) to the Long Description
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- Call Agent will provide Call-ID
- Call Agent will provide destination e-Mail address
- Customer gets verification email with link to track the call via Internet
[edit] In the public eye
The International Space Station makes use of a customized ProCurve 2524 Switch to provide a 100Mbps LAN solution in space.
[edit] User Community
There are three forums for ProCurve Users existing at the HP IT Resource Center:
[edit] External links
- ProCurve Networking by HP Worldwide Website
- ProCurve Networking by HP EMEA Website
- HP ProCurve Open Network Ecosystem
- ProCurve Warranty Policy
- Contact ProCurve
- ProCurve Services and Support
- ProCurve Support direct numbers for EMEA
- ProCurve Support Form (Text File)
- Open a new ProCurve Call using HP ITRC
- ProCurve User Community at HP ITRC
- Firmware Updates
- VisioCafe (Home of HP ProCurve VisioShapes)
[edit] References
- ^ "HP ProCurve Growth Quadruples The Industry's Growth Rate". EFY Times. 2 June 2008. http://www.efytimes.com/efytimes/fullnews.asp?edid=26834. Retrieved on 2009-03-14.
- ^ "HP ProCurve Finalizes Acquisition of Colubris Networks". HP. 1 October 2008. http://www.procurve.com/news/colubris-10-01-08.htm. Retrieved on 2008-10-03.
- ^ "Convert Colubris product numbers to HP ProCurve product numbers". HP. 10 June 2009. http://www.procurve.com/customercare/support/converter/index.htm. Retrieved on 2009-06-10.
- ^ O'Hanlon, Charlene (26-Jan-09). "HP Flexes Data Center Muscle with New Switch". Channel Insider. http://www.channelinsider.com/c/a/Hewlett-Packard/HP-Flexes-Data-Center-Muscle-with-New-Switch/. Retrieved on 2009-03-14.
- ^ Hickey, Andrew (26-Jan-09). "ProCurve Flicks The Data Center Switch". ChannelWeb. http://www.crn.com/networking/212902288. Retrieved on 2009-03-14.
- ^ "HP launches ProCurve alliance". CBR Networking. 30-Jan-09. http://networking.cbronline.com/news/hp_launches_procurve_alliance_300109. Retrieved on 2009-03-14.
- ^ Kolakowski, Nicholas (27-Jan-09). "HP ProCurve ONE Positions Company for Possible Cisco Competition". eWeek. http://www.eweek.com/c/a/IT-Infrastructure/HP-ProCurve-ONE-Positions-Company-for-Possible-Cisco-Competition/. Retrieved on 2009-03-14.
- ^ O'Hanlon, Charlene (20 January 2009). "Solution Providers Applaud HP's ProCurve, TSG Integration". Channel Insider. http://www.channelinsider.com/c/a/Hewlett-Packard/Solution-Providers-Applaud-HPs-ProCurve-TSG-Integration/. Retrieved on 2009-01-26.
- ^ Seymour, Andrew (26 October 2008). "HP TSG sales staff to tout ProCurve". Arabian Business. http://www.arabianbusiness.com/535985:hp-tsg-sales-staff-to-tout-procurve. Retrieved on 2009-01-26.
