Remote Assistance
From Wikipedia, the free encyclopedia
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 Remote Assistance in Windows Vista |
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| Developed by | Microsoft |
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| Latest release | 6.0.6001.18000 / February 4, 2008 |
| OS | Microsoft Windows |
| Available in | Multilingual |
| Development status | Active |
| Type | Remote assistance |
Remote Assistance is a feature of Windows XP and later that allows a user to temporarily control a remote Windows computer over a network or the Internet to resolve issues.[1][2] As it can be inconvenient for system administrators to personally visit the affected computer, Remote Assistance allows them to diagnose and often repair problems with a computer without ever personally visiting it.
In Windows Vista, Remote Assistance is a full-fledged standalone application and does not use the Help and Support Center or Windows Messenger. It is based on the Windows Desktop Sharing API. Two administrators can connect to a remote computer simultaneously. Also, a session automatically reconnects after restarting the computer. It also supports session pausing, built-in diagnostics, chat and file transfer and XML-based logging. It has been reworked to use less bandwidth for low-speed connections. NAT traversals are also supported, so a session can be established even if the user is behind a NAT device. Remote Assistance is configurable using Group Policy and supports command-line switches so that custom shortcuts can be deployed.
Remote uses an Encrypted passage that transfers the data from the viewer/ controlers machine using your graphics card. Most cases of remote assistance sessions involve fine tuning of someones machine and or instructing others how to better use the machines tools.
Many people use Remote Assistance to access their own files while they are away from their home or work computer using a Server.
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[edit] From home to home
Remote Assistant does not work automatically if the non-Windows Messenger method is used between two local networks, i.e. DSL, cable. There are two obstacles:
1. The 3389 port of the firewalls must be opened up. This needs to be modified on both users' routers. Also, the port must be forwarded to the machine that needs assistance.
2. The IP address of the invitation email needs to be modified to use the internet address instead of the local "192.168.x.x" address. For example, if person A sends person B an invitation for help, the invitation file (which can be edited as a text file) will have the internal IP address of person A, which is useless for person B. Person A will need to inform person B what their external IP address is. An easy way to do this is for person A to visit http://whatismyip.com, which will give the number. This number must then be used by person B to modify the invitation. Then person B can double-click the invitation file and it will connect to person A.
[edit] Gallery
 Remote Assistance in Windows XP |
