Amelia (company)
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40°42′10″N 74°00′50″W / 40.70278°N 74.01389°W
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| Formerly | IPsoft, inc. |
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| Company type | Private |
| Industry | |
| Founded | 1998[1] |
| Founders | Chetan Dube |
| Headquarters | , |
Area served | Worldwide |
Key people | |
| Products |
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| Owner | SoundHound AI |
| Website | amelia |
Amelia, formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence and cognitive and autonomic products for business.[3] Its main products are Amelia, a Conversational AI platform, and Amelia AIOps, an IT operations management platform.
The company is headquartered in New York City and has a presence in the Americas, Europe, APAC and the UK.
History
[edit]The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at New York University at the Courant Institute of Mathematical Sciences.[4] The company rebranded to Amelia in October 2020.[5]
Products
[edit]Amelia Conversational AI
[edit]Amelia is an AI-based digital assistant. The platform uses generative AI and cognitive AI to allow businesses to build, deploy and optimize virtual agents that can handle a wide range of business functions. Amelia is most often deployed to provide user-facing support, as well as assist contact center agents during live conversations.
Amelia was first released in 2014.[6][7] As of 2024, Amelia has been deployed to improve customer care, employee services and operational efficiency for hundreds of global enterprises across various industries, including Securities Services at BNP Paribas,[8] Resorts World Las Vegas,[9] Aeromexico,[10] Visionworks[11] and ASICS.[12]
Amelia AIOps
[edit]Released in 2017, Amelia AIOps (formerly 1Desk)[13] is an enterprise-scale autonomic framework that integrates IT operations and shared services. The platform integrates with Amelia to access the autonomic framework via a conversational interface.[14]
Amelia AIOps features an integration framework to connect with any existing platform with an open API. Its proprietary Machine Learning functionality (internally dubbed "IPconnect") recommends new automations based on observed behaviors of human workers.
References
[edit]- ^ "IPsoft - About". IPsoft Inc. Retrieved 2018-02-06.
- ^ "IPsoft - Global Presence". IPsoft Inc. Retrieved 2018-02-06.
- ^ "You are being redirected..." www.analyticsinsight.net. Retrieved 2022-10-19.
- ^ "IPSOFT: A GLOBAL LEADER IN ARTIFICIAL INTELLIGENCE AND COGNITIVE TECH SYSTEMS". www.analyticsinsight.net. November 8, 2022. Retrieved 2022-11-09.
- ^ "IPsoft Honors Pioneering Spirit of Conversational AI Innovation with Rebrand to Amelia". Amelia. 2020-10-01. Retrieved 2021-01-28.
- ^ Joab Jackson (September 30, 2014). "IPsoft seeks to grow the 'brains' of virtual assistants". PC World. Retrieved 2018-02-06.
- ^ Christopher Mims (2014-09-28). "Amelia, a Machine, Thinks Like You". The Wall Street Journal. Retrieved February 13, 2018.
- ^ "BNP Paribas Launches New-Generation AI-Powered Virtual Assistant in its Securities Services Business". June 20, 2023.
- ^ "Amelia Enhances Guest and Employee Experiences at Resorts World Las Vegas". April 22, 2022.
- ^ "Aeromexico Hires Amelia to Transform CX As a Digital Airline Agent". September 12, 2023.
- ^ "Visionworks Transforms Its Customer Experience Operations with Amelia". September 15, 2022.
- ^ "Amelia Hired by ASICS to Revolutionize Customer Service in Sports Retail". July 7, 2022.
- ^ "Wysdom and Amelia pioneer new Conversational AI delivery model | Words of Wysdom Blog". Wysdom.AI. 2021-03-12. Retrieved 2022-10-25.
- ^ "IPsoft Introduces 1Desk". APMdigest - Application Performance Management. 2017-11-07. Retrieved 2022-10-25.