Zoop (company)
 | This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these template messages)
|
 | |
| Type of business | Private Limited |
|---|---|
Type of site | Online train food ordering |
| Founded | 23 June 2014, India |
| Headquarters | Delhi, India |
| Area served | PAN India |
| CEO | Puneet Sharma |
| Services | Food delivery in train, railway services |
| URL | zoopindia |
Zoop is an online food delivery service designed train travelers in India. It collaborates with local restaurants to offer passengers a means of ordering meals during their train journeys. It currently offers food delivery in 100 trains in India. Zoop employs AI and automation for delivery timing, advanced ordering, and personalized menus. Zoop has partnership with checkout platform Simpl. They introduce Simpl’s Pay After Delivery facility, which payment only upon successful delivery of the order.[1] [citation needed]
History[edit]
Founded by Puneet Sharma in 2014, Zoop platform is owned by Zoop Web Services Pvt. Ltd. Zoop is authorized by IRCTC under the e-catering service.[2] Zoop faced several initial challenges, including the absence of a food aggregation policy and the need to create awareness about its service among railway station officials. To overcome these hurdles, Zoop engaged in regular interactions with IRCTC (Indian Railways Catering and Tourism Corporation) and conducted promotional activities at railway stations. They also adopted a lean team structure and variable cost business model. Zoop operates as the lead brand for Zoop Web Services Pvt. Ltd in India, with its headquarters in Delhi.
Operations and technology[edit]
Zoop works with FSSAI-approved restaurants in 150 railway stations in India.[citation needed] They offer ordering through WhatsApp and Google Chat.[3][4]
The deliveries use GPS tracking, mobile payment systems, and automated order tracking.[citation needed] Zoop processes and sends orders to partnering restaurants, and commissions riders to deliver the food to the passengers. The service is available via mobile applications and WhatsApp chat by using PNR numbers.[5] Zoop has also partnered with Jio Haptikto providing its services via WhatsApp chatbot.[6]
Zoop connects passengers with partner restaurants that offers South Indian, North Indian and global food varieties.[7] Customers can browse the menus of available restaurants, send in food orders, and make payment after providing their seat and train details to deliver to. A WhatsApp message is sent to confirm the customers' orders and indicate the estimated delivery time.
Zoop also provides online "Pay After Delivery" feature, which initiates the payment only upon successfully order delivery.[8]
Zoop also allows customers to pre-order meals before reaching a station.
References[edit]
- ^ "Zoop Simpl Partnership: IRCTC's Zoop partners with Simpl: Here's what it means for the users". Gadgets Now. Retrieved 2023-12-29.
- ^ Raju, Narasimha (2023-05-17). "Enhancing Travel Experiences: Zoop's Vision for Transforming the IRCTC Food Aggregation Industry with Technology - CXOToday.com". www.cxotoday.com. Retrieved 2023-11-01.
- ^ "How to use Zoop's new Google chatbot for seamless train food delivery". The Indian Express. 2023-06-02. Retrieved 2023-11-01.
- ^ www.ETHospitalityWorld.com. "Travellers can now order food via IRCTC Zoop's Google Chat - ET HospitalityWorld". ETHospitalityWorld.com. Retrieved 2023-11-01.
- ^ "Travelling by train? Know how to order food via WhatsApp using PNR number". India Today. Retrieved 2023-11-01.
- ^ "How to order food during train journey via WhatsApp?". Hindustan Times. 2022-08-30. Retrieved 2023-11-01.
- ^ "South Indian Food Order on Train Now Available with Zoop". Jionews. Retrieved 2023-11-01.
- ^ Rathod, Shreya (2023-07-10). "What Is IRCTC's Zoop, Portal That Allows You To Order Food From Instagram When On Train?". Curly Tales. Retrieved 2023-11-01.