Price walking
Price walking, or the loyalty penalty, is a form of price discrimination whereby longstanding, loyal customers of a service provider are charged higher prices for the same services compared to customers that have just switched to that provider.
The pricing strategy is common in the insurance and telecommunications industries. It is used to acquire new customers with artificially low rates or other incentives not available to existing clients, effectively using existing customers to subsidize the prices offered to new clients.[1]
UK[edit]
In the UK, the Financial Conduct Authority (FCA) has banned the practice for insurance policies effective 2021.[2][3][4] The move comes following a complaint by charitable organisation Citizens Advice, which described the practice as a "systemic scam". The FCA stated that "[i]nsurers will be required to offer renewing customers a price that is no higher than they would pay as a new customer."[5][6]
In 2019, Ofcom announced agreements with several UK telecom providers to ensure out-of-contract customers could get the same deals for broadband service as are available for new customers, if they agree to a new service contract.[7]
References[edit]
- ^ Gangcuangco, Terry (June 1, 2021). "Insurance industry stakeholders react to price walking ban". www.insurancebusinessmag.com. Retrieved 25 December 2021.
- ^ Scott, Katie (28 May 2021). "FCA publishes policy statement confirming price walking remedies". Insurance Times.
- ^ Hasler, Nicky (23 June 2021). "FCA's New Rules Against General Insurance 'Price Walking'". ICSR.
- ^ Ruzicka, Angelique (25 September 2020). "What is the ban on price walking all about?". RiskHeads Insurance Magazine.
- ^ Peachey, Kevin (28 May 2021). "Insurers must not penalize loyal customers, says FCA". BBC News.
- ^ Ellson, Andrew (May 28, 2021). "Financial Conduct Authority stops home and car insurers penalizing loyal customers".
- ^ Ofcom (September 25, 2019). "Fairer prices for broadband customers". Retrieved July 18, 2022.