Talk:Daniel Hesse
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Requesting edits to the Dan Hesse Wikipedia entry[edit]
{{Request edit}}
Hello, my name is Casey Ernsting and I represent Dan Hesse on matters of online reputation and public-facing web pages. After several recent announcements and career progressions, the entry is now out of date. In addition to this new career information, there are several incorrect entries about Dan’s previous experience. The text below is included as suggested edits for the page sections,
It is not my intention to edit this page directly, except as needed to correct relevant information. However, I would like to support the Wikipedia editing community in cleaning up and expanding this entry. I have several sources of factual, non-advertorial information required for edits to the page. Edits include new executive roles, customer service news, analyst report information, and clarifications on past employment. I am also able to provide third-party references as needed, as well as outbound links that may be appropriate. Thank you.
Caseyernst (talk) 22:43, 17 May 2018 (UTC)
Update Board of Directors Listing[edit]
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Hesse is currently a board of directors for the following organizations. Citations noted in-line at the end of this entry. Please add to his profile
The National Board of Governors of the Boys & Girls Clubs of America
The JUST Capital Foundation
PNC Financial Services
Akamai Technologies, Inc.
Add context to opening paragraph[edit]
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(To add after first sentence) Hesse’s tenure at Sprint focused on improved customer service [1] and he served as the spokesperson in Sprint's “Simply Everything" commercials.
In January 2016, Hesse joined the board of directors for PNC Financial Services [2] where he chairs the Technology Subcommittee. He was elected to the board of directors for Akamai Technologies, Inc. in August 2016. [3]
Correct Inaccuracies in Early Life[edit]
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(Dan's schooling degree titles are incorrect. Please replace with the following)
Hesse's father was a career army officer. As a result, Hesse attended 8 different schools between first grade in Italy and graduating from Stuttgart American High School in Germany.
He received a Bachelor's degree from the University of Notre Dame in Government and International Studies in 1975[4], an MBA from the Johnson Graduate School of Management at Cornell University in 1977, and Master's of Science from the MIT Sloan School of Management as a Sloan Fellow in 1989.
Detail Career at AT&T Wireless[edit]
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(last paragraph of section) In May 1997, he became Chief Executive Officer of AT&T Wireless.[3] Hesse launched AT&T Digital One Rate in 1998.[5]Hesse launched AT&T's Digital One Rate in 1998.[6]
Delineate Corporate Position of Embarq and Sprint[edit]
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(It's not clear that Embarq is a separate public company, nor does the listing convey Hesse's full tenure as CEO of Embarq.)
In June 2005, Hesse joined Sprint and oversaw the spinoff of its landline division into a separate public company– Embarq Corporation.[7] Hesse served as the President and Chief Executive Officer of Embarq from May 2006 until December 2007.
Further Detail Sprint Experience[edit]
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(Much of this information on Hesse's Sprint tenure is incorrect and/or suffering from poor grammar. Text to insert after first sentence of Sprint Section) During his tenure, he appeared in ten television commercials for the company. The ads, created by Goodby, Silverstein & Partners, were filmed in black and white and eight were filmed in New York City[8].
When Hesse took over at Sprint, the company was losing numerous customers. His strategy to stem further losses included improved customer service[9], an increased emphasis on prepaid cell phones, a deal with Apple to sell iPhones, and a 4G presence investment/ownership stake in WiMAX-provider Clearwire. He also added retail stores across the nation in an attempt for increased in-person customer service.
During Hesse’s tenure, Sprint went from last place to first in the wireless industry in customer satisfaction according to JD Power and JD Power and the American Customer Satisfaction Index (ACSI). (source) During this period, Sprint was recognized 20 times for excellence in customer service by JD Power. In 2014 the ACSI recognized Sprint as the most improved US company in customer satisfaction over the previous six years among all 43 industries studied.[10].
Hesse led the acquisition of 80 percent of Sprint by Softbank in July 2013 and remained for a year to complete the transition. On August 6, 2014 Sprint announced that Hesse would be succeeded by Marcelo Claure, founder of Brightstar Corporation. Hesse currently serves on the boards of directors for the following organizations:
The National Board of Governors of the Boys & Girls Clubs of America[11] The JUST Capital Foundation[12] PNC Financial Services where he chairs the Technology Subcommittee [13] Akamai Technologies[14]
Caseyernst (talk) 22:43, 17 May 2018 (UTC)
References
- ^ "Sprint Reports Results for First Fiscal Quarter of 2014". Sprint Newsroom. Retrieved 30 July 2014.
- ^ Davis, Mark. "Ex-Sprint CEO Dan Hesse joins PNC board". The Kansas City Star. The Kansas City Star. Retrieved 7 January 2017.
- ^ "Former Sprint CEO Dan Hesse Joins Adknowledge Board of Directors". Yahoo! Finance. Yahoo! Finance. Retrieved 28 January 2016.
- ^ "Notable Alumni - Notre Dame". Notre Dame. Notre Dame. Retrieved 17 May 2017.
{{cite web}}: Text "About ND" ignored (help) - ^ Cauley, Leslie. "CEO Profile: Sprint's new CEO showed grit from the start". USAtoday.com. Retrieved 08 January 2011.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Hesse Hits Home Run with One-Rat Plan". RCR Wireless.
- ^ "Dan Hesse Embarq Tenure". VideoLectures.Net.
- ^ "Sprint - "Central Park - Hesse"". AdForum. Ad Forum. Retrieved 17 Feb 2011.
- ^ Manning, Harley. "The Business Impact Of An Outside-In Perspective At Sprint". Forrester Blog. Forrester Research. Retrieved 29 May 2012.
- ^ "Sprint Is First Among Major Wireless Carriers for Customer Satisfaction". Sprint Newsroom. Retrieved 15 May 2012.
- ^ "Board of Governors". Boys and Girls Club of America. Retrieved 17 May 2018.
- ^ "Board - Just Capital". Just Capital. Retrieved 17 May 2018.
- ^ Davis, Mark. "Ex-Sprint CEO Dan Hesse joins PNC board". Kansas City Star. Kansas City Star. Retrieved 07 January 2016.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Akamai Elects Daniel R. Hesse to its Board of Directors". Cision PR Newswire. Retrieved 15 August 2016.