User:Lesdes2/Plum Voice

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Plum Voice
Company typePrivately Held / Employee-Owned
IndustryTelecom and Software
Founded2000
FounderMatt Ervin
Key people
CEO: Andy Kuan
Websitewww.plumvoice.com

The Plum Group, Inc. (DBA Plum Voice) is a company that provides interactive voice response platforms, systems and hosting services to developers and companies to automate call center and business processes over the phone. 

Products and services include:

  • The Plum VoiceXML Platform
  • Plum IVR Hosting Suite
  • Plum Survey
  • Plum IVR Server
  • Plum Professional Services
  • QuickFuse

Plum is headquartered in New York City with offices in Boston, Denver and London.

History[edit]

Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication.  By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications.  Since then Plum has continually refined this product with supplemental tools and applications, while remaining a certified supporter of the open-standard VoiceXML 2.0 specification.  

  • 2001 - Commercial launch of Plum VoiceXML IVR platform for customer premise deployment
  • 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
  • 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
  • 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.  
  • 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.

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