User:ProbablyAndrewKuznetsov/FAQ-Creation-Research

{{Research_Project
|title=FAQ Creation Research
|contact={{Investigator|[mailto:kuz@cmu.edu Andrew Kuznetsov]|Carnegie Mellon University}}
|cis=
|wmf-contact=
|start-year=2019
|start-month=02
|end-year=2020
|end-month=02
|status=planned
|field=cs
|open-data=
|open-access=
|wmf-contact=
|wmf-support=
|featured=}}

}}

Project Summary

We wish to study how editors create FAQ sections on a case-by-case basis to address recurring questions or misconceptions in talk pages that come up again and again. Challenges that editors face may include:

1. Determining if a specific topic warrants a FAQ section
2. Determining what the consensus answer to the question is
3. What supporting information to include into the FAQ answer
4. How to summarize a lengthy discussion into an FAQ answer

In response to these challenges, we'd like to speak with editors that have previously contributed to a FAQ section, and the experiences, challenges, and workarounds that they have found. We are developing tools that would assist editors that perform these tasks, and would like to invite Wikipedia editors to give their opinions on several ideas we have for these tools.

After a period of tool development, we'd like to invite selected editors to test our tools and provide feedback that we can use to improve and evaluate.

Key Personnel

• Andrew Kuznetsov

Recruitment Details

We will recruit invitees by sampling Wikipedia contributors that have semi-recently contributed a constructive edit to an FAQ page.

We are committed to recruiting participants without disrupting the community. Once we begin recruitment, we will post an invitation to join an audio-only or video (by the choice of the user), paid interview session on the talk pages of selected Wikipedia editors. Those who do not respond will not be contacted again. Editors who wish to participate will out a consent form before participating. Additionally, as a gesture, we will provide $15 of Amazon Credit, sent to the email address provided to us.

Benefits for the Wikimedia community

We hope that our tool will ultimately benefit Wikipedia by enhancing article discussions in terms of quality and quantity. By providing editors context around the discussions they are viewing (especially those that may be long archived), we hope to make edits and topic page threads more informed, productive, and enjoyable for the Wikipedia community.

Sharing Our Findings

We intent to present the results of our work at a research conference in the field of human computer interaction, and publish the results in an associated paper. If the online tool that we create is successful, we hope to work toward making it available to the Wikipedia community at large.

Wikipedia Policies, Ethics, and Human Subjects Protection

Our research is approved by the Carnegie Mellon University Institutional Review Board and follows all IRB ethical guidelines

Time Line

• Tool Development beginning Early February
• Participant recruitment starting Late February
• User study begins March

https://en.wikipedia.org/w/index.php?title=User_talk:ProbablyAndrewKuznetsov/FAQ-Creation-Research

Contact Us

We welcome your feedback. Please contribute to our Discussion Page or feel free to contact us directly via email at kuz@cmu.edu.