Vitalyst

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Vitalyst, formerly known as PC Helps, is a technology support services company.

Overview[edit]

Vitalyst's corporate headquarters is located in Bala Cynwyd, Pennsylvania, with an additional call center in Cleveland, Ohio. The company provides its web-based support and on-site training for Microsoft, Apple, and other applications.[1] The company provides IT support for technology migrations to governmental entities, including the Federal Aviation Administration, the United States Department of Transportation, and the U.S. Securities and Exchange Commission.

The company offers application and device support for software applications and computers.[2][3]

History[edit]

Formed in 1992,[4] originally as PC Helps, the company was based on a business plan written by Jeffrey Becker while attaining his master's degree at the Kellogg School of Management at Northwestern University.[5][2] PC Helps undertook an expansion in its early years.[5][6][2] By 1999 PC Helps had grown organically to support over 800,000 users including clients such as PepsiCo, Pitney Bowes, and Campbell Soups.[7][8][9] The sale was finalized in September 2005 to private equity firms, GI Partners and Celerity Partners with additional financing provided by D.B. Zwirn.[10][11][12] The company changed its name from PC Helps to Vitalyst on January 15, 2014.[13]

References[edit]

  1. ^ Woods, Dan (February 7, 2011). ""I Want My iPad": Avoiding IT Consumerization Pitfalls". Forbes. Retrieved September 4, 2018.
  2. ^ a b c Wink, Christopher (May 11, 2009). "Bala Cynwyd firm PC Helps Support gets New York Times praise". Technically Media. Retrieved September 4, 2018.
  3. ^ Thibodeau, Patrick (May 8, 2009). "How a company in Bala Cynwyd, Pa., competes with Bangalore". The New York Times. Retrieved 4 September 2018.
  4. ^ Mukhar, Nicholas (February 6, 2012). "PC Helps: Help Desk Extension for MSPs, Enterprise Customers". Channel Futures. Retrieved September 4, 2018.
  5. ^ a b DiStefano, Joseph N. (May 20, 2013). "Bala tech aid firm to hire 60". Philly. Retrieved September 4, 2018.
  6. ^ "Company". Vitalyst. 2015. Archived from the original on April 16, 2015. Retrieved September 4, 2018.
  7. ^ "PC Helps Support announced today that PepsiCo Dramatically Increases Employee Productivity Through Partnership With PC Helps Support". The Free Library. October 28, 1999. Retrieved September 4, 2018.
  8. ^ Brendan B. Read (February 1, 2000). "Tech Support Beyond Y2K". EE Times. Retrieved September 4, 2018.
  9. ^ Michael F. Corbett (1997). "Outsourcing: The U.S. Business Revolution". IAOP. Retrieved September 4, 2018.
  10. ^ "Celerity Partners forms Rincon Industries – completes acquisition of Paris Precision and recap of SharkRack". Celerity Partners. December 5, 2006. Retrieved September 4, 2018.
  11. ^ "GI Partners Acquires Vitalyst". Mergr. September 1, 2005. Retrieved September 4, 2018.
  12. ^ "GI Partners Sells PC Helps to Baird Capital Partners". GI Partners. September 5, 2012. Retrieved 4 September 2018.
  13. ^ DiStefano, Joseph N. (January 15, 2014). "Re-brand: PC Helps now Vitalyst - Philly". Philly. Retrieved September 4, 2018.

External links[edit]

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