CİMER
 | |
| Available in | Turkish |
|---|---|
| Founded | 2015 |
| Predecessor(s) | BİMER |
| Country of origin | Turkey |
| URL | cimer |
| Users | c. 16,000 per day |
| Current status | Active |
Cumhurbaşkanlığı İletişim Merkezi (Presidential Communication Center), abrreviated as CİMER, is a system founded in 2015 allowing Turkish citizens to contact the Presidency of Turkey regarding complaints or to obtain information. The agency must respond to these inquiries within 15 or 30 days, depending on the type of request.
Scope
[edit]CİMER allows Turkish citizens to contact the Presidency of Turkey regarding wishes, complaints or to obtain information.[1]
CİMER can be contacted in several ways, such as via its own website, telephone, fax, regular mail or in person, though over 90% of inquiries are done via the website.[2] Upon being contacted, an employer process the inquiry and generally forwards it to a more appropriate institution. This institution then writes a response which is sent back to the person once it gets approved by an official.[3] The aim is to allow people who send a request to reach the relevant institution or organization quickly and effectively.[4]
Legally, CİMER has to respond to complaints, suggestions and wishes within 30 days. For inquiries to obtain information, this limit is 15 days.[5] Almost half of the requests sent to the system are complaints and 36% are wishes.[6]
History
[edit]CİMER was founded in 2015.[1] In 2018, the Başbakanlık İletişim Merkezi (BİMER), a similar system that was used to contact the Prime Ministry, was merged into CİMER as the office was abolished.[7] That same year, it received around 10,000 requests per day.[6] The number of requests in 2022 increased to over 6 million (c. 16,000 per day).[8]
References
[edit]Citations
[edit]- ^ a b "Cumhurbaşkanlığı'na artık soru da sorulamıyor". BirGün (in Turkish). 9 August 2019. Archived from the original on 11 July 2020. Retrieved 5 February 2023.
- ^ Selvi, Ulucan & Eser Coşgun 2019, pp. 25–26.
- ^ Selvi, Ulucan & Eser Coşgun 2019, pp. 27–28.
- ^ Durmuşoğlu & Genel 2022, p. 78.
- ^ Selvi, Ulucan & Eser Coşgun 2019, p. 28.
- ^ a b Selvi, Ulucan & Eser Coşgun 2019, p. 30.
- ^ "BİMER, CİMER oldu". Cumhuriyet (in Turkish). 11 July 2018. Archived from the original on 13 July 2020. Retrieved 5 February 2023.
- ^ Ali Kemal Akan (30 December 2022). "CİMER'e 2022'de 6 milyon 180 bin başvuru yapıldı". Anadolu Agency (in Turkish). Archived from the original on 30 December 2022. Retrieved 5 February 2023.
Bibliography
[edit]- Selvi, Özgür; Ulucan, Maide; Eser Coşgun, Arzu (December 2019). "Halka İlişkiler ve Bir E-Devlet Uygulaması Olarak CİMER". Akademik Bakış Uluslararası Hakemli Sosyal Bilimler Dergisi (in Turkish) (75). Türk Dünyası Araştırmaları Vakfı: 13–37. ISSN 1694-528X. Archived from the original on 12 August 2021. Retrieved 5 February 2023.
- Durmuşoğlu, Tuba; Genel, Zeynep (January 2022). "Pasif Paydaş Olarak Vatandaşın E-İletişim İle Aktif Paydaşa Dönüşümü: CİMER Uygulaması Örneği". Denetişim (in Turkish) (24): 70–90. ISSN 1308-8335. Archived from the original on 5 February 2023. Retrieved 5 February 2023.
