Draft:TPSODL

About TPSODL

TP Southern Odisha Distribution Limited (TPSODL) is a joint venture between Tata Power, India's largest integrated power company, and the Government of Odisha is one of the youngest organizations in the Indian energy distribution landscape. With state-of-the-art infrastructure, coupled with cutting-edge technology, TPSODL delivers reliable and sustainable power solutions to some of the remotest parts of Odisha. It serves over 94.38 people with a consumer base of 22.70 lakh spread across an area of 48,752 sq. km in eight southern districts of the state, consisting of largely hilly, remote, and rural belts.

Company type	PUblic-Private Partnership
Industry	Distribution
Founded	TPSODL (erstwhile SOUTHCO)
Headquarter	Berhampur, Odisha
Area served	Southern Odisha, India
CEO	Amit Kumar Garg
Product	Electricity
Services	Power Distribution
Website	www.tpsouthernodisha.com

History

Tata Power Limited, a subsidiary of Tata Group, took over the management of Southco. Tata Power holds 51 percent equity with management control and the State-owned GRIDCO will have the remaining 49 percent equity stake in the company. The company retained all the existing employees of SOUTHCO and will govern them by their existing policy structure. Tata Power has received a license for 25 years. TPSODL carries the business of Distribution and Retail Supply of electricity in the eight districts of Odisha namely Ganjam, Gajapati, Kandhamala, Boudh, Rayagada, Koraput, Nabarangpur, and Malkanagiri. There are 135 sections, 51 sub-divisions, 19 divisions, 6 circles and one corporate office functioning under its administrative control and spread over these districts.

Adoption of technologies

To ensure an affordable & quality power supply, TPSODL has introduced cutting-edge smart technologies in its various domains of operation. All offices of TPSODL are connected either on dedicated MPLS links or Optical Fibre Cable (OFC), giving reliable and secured access to the intranet/internet. TPSODL commissioned its own Data Centre to host SCADA, GIS, and bespoke applications. The company has successfully rolled out an online Customer Information System (CIS) for Revenue Management and 100% of consumers with their previous billing, payment, and meter-related data were migrated to the new system.

Integration of various platforms – GIS with ADMS, GIS with SCADA, GIS with ‘Mo Bidyut’, and GIS with CYME with business process automation through 43 bespoke applications have enabled smooth operation. TPSODL has also been conferred with the ISO 27001:2013 (ISMS) certification by the British Standards Institution (BSI). Automation of equipment and implementation of the SCADA System has enabled the Central Control room to monitor and operate Primary substations from one location on a real-time basis. This Discom has deployed a Mobile Substation across TPSODL for quick restoration of power supply in any exigency and adopted SAP ERP for Finance, Material, Project, and HR Management.

Customer centricity

TPSODL has taken several initiatives to ensure responsive service, transparent communication, prompt grievance resolution, and customized solutions to meet the unique energy requirements of each consumer. The company has Set up a 24x7 Toll-free Call Centre (1912/18003456797) and Customer Relations Centre or CRCs (Jeypore, Rayagada, Aska, Hinjilicut, and Parlakhemundi), including all women CRCs at Berhampur, where consumers can walk in and get the solution. Missed call number facility (70088 08888) for new connections is available for consumers.

The company encourages all payments through digital mode so that consumers can avail 4% rebate and various other promotional offers. Consumers can pay electricity bills through UPI, Wallets, Debit cards, credit cards, and net banking. Samadhaan Camps are held regularly to help with metering & billing-related issues and all rural Fuse Call Centres have been transformed into Sampark Kendras to deal with all consumer grievances, especially in rural areas. Model Gram Panchayats have been established to address meter readings, billings, new connections, and other CSR activities. Customers can also seek help or voice grievances through the interactive WhatsApp Services, 24X7 Social Media Desk, and the My Tata Power App.

CSR initiatives

TPSODL keeps the Tata Group's ethos of giving back to society as one of its prime responsibilities. Ever since its incorporation, TPSODL has been focused on the holistic development of underprivileged communities, societies, and the nation in the true spirits of Tata Group. Some major CSR activities include the Digital Literacy Campaign in rural areas to impart training on various aspects of digital literacy, setting up Mobile Health Dispensaries in its operational areas, and ‘Club Enerji’ initiatives at schools to make the first-hand realization of the energy crisis.

More than 10 lakh consumers, with a keen focus on women and youth, have been trained in digital payment methods. More than 3500 women self-help group members have been trained in various income generation activities – such as backyard farming, Millet and mushroom cultivation, and poultry farming - to enhance their livelihood. TPSODL has established a Vocational Training Centre at Aska to provide Hands-on training to the local youth.

Safety First policy

The Company undertakes numerous initiatives to ensure the working environment is safe and the workforce is happy and healthy. Ensuring that all necessary safety precautions are in place, TPSODL also takes various proactive measures by organizing various safety campaigns for our consumers and employees to minimize the chances of electricity-related mishaps.

15 TSSDI - TPSODL Safety and Skill Development Institutes – have been set up to provide advanced classroom training as well as real-time practical demonstrations on safety and skill development modules. TPSODL’s employees, BAs, and consumers have been empowered with the ‘Suraksha Prahari’ App to capture unsafe conditions and ensure speedy corrective actions. The Unified ‘Suraksha Kavach’ App 2.0 enhances efficient data capturing and keeps safety intact while issuing PTW/LC for field and BA executives.