Talk:Comparison of help desk issue tracking software
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Notability requirements
[edit]Please see Wikipedia's notability requirements. If you can write an article on the products being added using reliable sources, then we can keep them in the article. -- Scarpy (talk) 00:50, 21 December 2010 (UTC)
Notability table
[edit]System | Scholar | Search(es) | News Archive | Search(es) | Books | Search(es) | Search notes | Last Checked |
---|---|---|---|---|---|---|---|---|
ATADesk | 0 | [1] | 0 | [2] | 0 | [3] | ATADesk | May 9, 2010 |
CA Service Desk | 8 | [4] | 1,310 | [5] | 1 | [6] | CA Service Desk | May 9, 2010 |
FIT Issue Management | 0 | [7] | 2 | [8] | 2 | [9][10] | Variations on ALCEA FIT Issue Tracking also and ALCEA Fast IssueTrack | May 9, 2010 |
GLPI | 0 | 0 | 0 | Variations GLPI Gestionnaire libre de parc informatique and glpi-project.org found no English sources | May 9, 2010 | |||
h2desk | 0 | [11] | 3 | [12] | 1 | [13] | h2desk | May 9, 2010 |
HEAT (software) | 34 | [14] | 654 | [15] | 32 | [16] | FrontRange Solutions HEAT | May 9, 2010 |
HelpSpot | 5 | [17] | 0 | [18] | 3 | [19] | HelpSpot UserScape | May 9, 2010 |
HP ServiceCenter | 5 | [20] | 39 | [21] | 2 | [22] | HP ServiceCenter" | May 9, 2010 |
IssueNet | 0 | [23] | 1 | [24] | 0 | [25] | IssueNet Elsinore | May 9, 2010 |
IssueTrackerProduct | 8 | [26] | 0 | [27] | 1 | [28] | IssueTrackerProduct | May 9, 2010 |
IssueTrak | 1 | [29] | 71 | [30] | 2 | [31] | IssueTrak -CEFPI -school -schools | May 9, 2010 |
iSupport | 0 | 20 | [32] | 2 | [33] | iSupport GWI and c.Support GWI | May 9, 2010 | |
Kayako | 1 | [34] | 27 | [35] | 1 | [36] | Kayako HelpDesk | May 9, 2010 |
Liberum Help Desk | 5 | [37] | 1 | [38] | 1 | [39] | Liberum Help Desk | May 9, 2010 |
MailManager | 0 | [40] | 2 | [41] | 0 | [42] | MailManager logicalware | May 9, 2010 |
Mojo Helpdesk | 1 | [43] | 1 | [44] | 0 | [45] | Mojo Helpdesk | May 9, 2010 |
OTRS | 34 | [46] | 11 | [47] | 7 | [48] | Open-source Ticket Request System | May 9, 2010 |
Request Tracker | 66 | [49] | 25 | [50] | 39 | [51] | Request Tracker ticket | May 9, 2010 |
Simpleticket | 5 | [52] | 2 | [53] | 4 | [54] | Simpleticket | May 9, 2010 |
Supportworks | 5 | [55] | 866 | [56] | 0 | [57] | SupportWorks Hornbill | May 9, 2010 |
Target Helpdesk | 0 | [58] | 2 | [59] | 4 | [60] | Target Helpdesk | May 9, 2010 |
Tele-Support Helpdesk | 2 | [61] | 11 | [62] | 0 | [63] | "Tele-Support" "HelpDesk" | May 9, 2010 |
Vision Helpdesk | 0 | [64] | 34 | [65] | 0 | [66] | Vision Helpdesk | May 9, 2010 |
Web Help Desk | 0 | [67] | 7 | [68] | 0 | [69] | Web Help Desk MacsDesign | May 9, 2010 |
Zendesk | 7 | [70] | 62 | [71] | 7 | [72] | ZenDesk | May 9, 2010 |
Comments
[edit]Several of the help desk issue tracking software in this list is probably non-notable, and there is probably also plenty of notable systems not on this list. I'm going to make a table below with search results from the google searches (mostly) on reliable third party sources. If you want to add columns for other relevant search or update the table, please do. -- Scarpy (talk) 22:33, 9 May 2010 (UTC) I'm sorry but your notion of what is notable is really not of this world, you keep vendors on the list that has less than a 100 implementation and delete ventors that have 1000+ implementations? Can you please explain, and by looking at the Notability page then most of the open source products shouldn't be on that list? IT_Rick (talk) 14:41, 26 August 2010 (UTC)
- Have you read WP:N? -- Scarpy (talk) 00:50, 21 December 2010 (UTC)