Talk:Customer satisfaction/Archives/2013

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Opinions on an external link

Hi there. I recently removed an external link because the linked document was a class paper (albeit a large one) and didn't appear essential to the article. Someone has reinserted the link as an in-text linkout. The site is http://www.academia.edu/1977823/CUSTOMER_SATISFACTION_A_CENTRAL_PHENOMENON_IN_MARKETING. What do other editors think of the document? Should it be removed again? Thanks for your help. DoorsAjar (talk) 08:28, 26 August 2013 (UTC)

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