Talk:First Direct/Archives/2014

Not first telephone only bank

I deleted the reference to First Direct being the first UK bank to deal solely over the telephone as this is factually incorrect. The Girobank had operated this way since at least 1975. Like First Direct it did not have any retail branches. Girobank allowed its customers to use the retail branches of its then parent, the Post Office, for cash transactions requiring branch services in the same way that First Direct used the branches of Midland Bank. Some dealings have to be done contractually in writing which is done by post and in that respect, as with telephone banking, First Direct is no different to Girobank. The Girobank "Telebank" telephone account service was operational in the 1970s and featured telephone based identity checking, fund transfers and balance enquiries well before First Direct was established.

Malaysia and Bangalore

An anonymous user has removed a reference to administration tasks being carried out in these two places outside the UK. Is that because it is wrong? I feel inclined to add it back because it seems to be a significant fact about the company.--Tom 09:37, 2 November 2007 (UTC)