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References

Existing link to "sla-zone.co.uk" is a thinly-veiled link to a commercial product site. Think this is borderline violation of wikipedia editing guidelines. I'll leave the link for now but may remove once I've checked the guidelines. —Preceding unsigned comment added by Jamiemilne (talkcontribs) 10:53, 3 April 2008 (UTC)

That reference is what much of this page was originally based around, and is informational: the very essence of adding such links to wiki pages. I suggest it is left in place. —Preceding unsigned comment added by 75.127.109.26 (talk) 11:06, 3 April 2008 (UTC)

I found the information in "sla-zone.co.uk" to be useful, but definitely also a link to a commercial site. I had added a similar site (http://www.nkarten.com/sla.html) which I think contains both more information on SLAs but also seems slightly more commercial. How do we get the valuable information but not the commercial content. Is asking (in this case Karten) to use the information in the form of an article best? —Preceding unsigned comment added by 209.146.157.98 (talk) 15:02, 18 June 2008 (UTC)

Firstly, the Karten link was an External Link, not a reference. It was simply added after the event, next to the existing reference. That is why I changed it thus. I am guessing that the guy who deleted it did so because it didn't just have a link to a commercial site on board, but the site itself was actually framed to sell consultancy. I got that impression too, but let it go. Perhaps I was wrong. One other point: if you are Naomi, as is possible, you shouldn't be adding links to your own site. 74.63.84.101 (talk) 18:32, 18 June 2008 (UTC)
Thanks for the info on External vs reference. No I'm not Naomi, just looking for info on SLAs. I have found (mostly commercial) sites with useful info. Given the minimal info at the .uk site (and its commercial bent) I don't think the reference to it need be there, but don't know how this compares to other Wikipedia articles.
One mostly non-commercial possibility (though they show ads as you go from page to page) is http://www.cio.com/article/101500/SLAs_A_CIO_s_Guide_to_Success
Regarding the Web service level agreement (WISLA) page - I think it should be included as a specific example under this more general page. The IBM links were good.(209.146.157.98 (talk) 20:00, 24 June 2008 (UTC))
The existing reference is fine. The article was originally built from it. Your CIO link suggestion though is not. It is an opinionated peice, like many others, and I had to battle through a pop-up ad to get through to it! 78.110.168.138 (talk) 21:50, 24 June 2008 (UTC)