Talk:Service management/Archives/2012

Initial comments

The ITIL defines "Service Management" as "a set of specialized organizational capabilities for providing value to customers in the form of services" (Service Strategy, 2007) and goes on to define a service life cycle. —Preceding unsigned comment added by 164.223.72.5 (talk) 16:45, 2 October 2007 (UTC)

I don't think this is at all an authorative description of service management. it lacks references. the external links are odd and the first two are just vendor advertisments. I see no reference to or even awareness of ITIL, which is considered the Best Practice in ITSM

• I think this has been cleaned up, but could still use expansion. Chrisny2 00:59, 14 June 2006 (UTC)

{{NPOV}} The statement that "Components of ICT Service Management require automated systems " is IMHO pushing a software vendor POV. The presence of links to two vendors in the external references is inappropriate and I propose deleting them.

Likewise can anyone suggest who all these people are in the external links and their relevance to the article? Pukerua 23:13, 23 June 2006 (UTC)

Service Management, is broader than IT Service Management it encompases ITSM, but also network management, asset management and other diciplines. The idea is that a process-based approach, as outlined in ITIL and executed in ITSM can be applied to other types of services to make them consistent and reliable. Godfreyk 12:13, 15 November 2006 (UTC)

Service Management is also starting to include the CobiT IT Controls, CMMI, etc. It's far broader in scope than this article describes.

The whole article is a bit too IT centric in this XaaS world. There are many more business processes and activities that are being moved into unique services than just those that are ITIL related. Business Process Outsourcing is an example of an area beyond IT that has service and needs to be managed. It is interesting that the BPO entry in Wikipedia actually falls into the same kind of problem. cebess 13:00, 25 August 2012 (UTC)