Talk:Uniphore

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COI edit requests[edit]

Hi! I'm a COI editor representing Uniphore, a client of mine. Requesting some updates to this article, which I've also mocked up here (with the logo commented out since non-free files are not permitted in userspace).

Lead[edit]

  • Add to infobox:
| num_employees = 250[1]
| num_employees_year = 2020
  • In the infobox, update the industry from "Conversational AI" to "Conversational automation", which is more accurate.
  • Similarly, in the first paragraph, update "Conversational AI" to "conversational automation".
  • Update "conversational assistant" to "conversational assistants".
  • Update
The company has dual headquarters in Palo Alto, California and Chennai, India, with offices in the United States, Singapore and India.[2][3]
to
The company has dual headquarters in Palo Alto, California, and Chennai, India, with offices in the United States, Singapore, India,[4][5] Japan, and Spain.[6]
(Adding a comma after "Palo Alto, California" per MOS:GEOCOMMA, and updating the locations of offices.)
  • Delete {{Undisclosed paid}}, since no clarification was made on the talk page about who the suspected paid editor was per the template's instructions.
  • Delete {{Advert}}, which I've hopefully addressed with my proposed edits below (especially under "Products").

About Uniphore[edit]

  • Restore this recently deleted section and update section title to "History":
Uniphore Software Systems was founded by Umesh Sachdev and Ravi Saraogi in 2008[7] and was incubated at IIT Madras.[8] The company received an initial grant of $100,000 from the National Research Development Corporation.[8]
I modified the previous article text with new refs, a wikilink for IIT Madras, and some edits to reflect the information in the available refs.
  • Add:
Initially the company operated a call center providing voice-based internet services to people in rural areas.[9][10] Uniphore then began working on speech recognition technology, partnering with companies that specialized in English and European languages and adapting the technology for Indian languages and dialects. In 2014, Uniphore released its flagship product, auMina, along with two other products, Akeira and amVoice.[10]
  • Restore and update this deleted text, from
Uniphore then raised series A funding in April 2015, which was led by Kris Gopalakrishnan (cofounder of Infosys). Uniphore then received a new investment the same year in June from IDG Ventures. The company raised Series B in October 2017 led by John Chambers, IIFL and other existing investors. Series C funding of $51m was announced on August 13, 2019[11] and was led by March Capital.
to
Uniphore raised series A funding, which was led by Kris Gopalakrishnan (cofounder of Infosys), in April 2015.[12][13] The next month, Uniphore received additional investment from IDG Ventures.[14][15] With input from its investors, Uniphore changed its business model from license fee-based income to a software as a service-based subscription fee model in 2015.[10] By June 2016, it had added more than 70 global languages and expanded its services to Southeast Asia, the Middle East, and the United States.[16] The company opened operations in Singapore in October 2016.[17] The company raised Series B funding in October 2017, led by John Chambers and existing investors.[18] Series C funding of $51 million was announced in August 2019 and led by March Capital.[19]
Adding refs, wikilinks, and cleanup, and fleshing out a bit more of the timeline.
  • Add:
Uniphore acquired an exclusive third-party license for robotic process automation technology from NTT DATA in October 2020.[20] In January 2021, Uniphore acquired Emotion Research Lab,[21] a startup based in Spain that uses AI and machine learning to analyze video and interpret emotions.[22][23] The company received $140 million in Series D funding, led by Sorenson Capital Partners, in March 2021, bringing total funding to $210 million.[24][25] Uniphore acquired Jacada, a company that specializes in improving and automating contact center processes, in July 2021.[26][27]
As of March 2020, Uniphore's customers included WNS Global Services, Tech Mahindra, NTT DATA, and Sitel,[20] and, as of May 2021, Firstsource.[28] Its products help up to 75,000 customer service agents during approximately 160 million interactions per month.[7] included in the lead

Industry recognition[edit]

  • Break last paragraph of the lead into new section.
  • Update
Deloitte Technology Fast 50 India identified Uniphore as the 17th fastest growing technology company in India and one of the top 500 fastest growing companies in Asia Pacific. [29] [30] [31]

[32] [33]

to
Deloitte Technology Fast 50 India identified Uniphore as the 17th fastest-growing technology company in India in 2012 and one of the top 500 fastest growing companies in Asia Pacific in 2014.[34] In 2016, Time included Sachdev on its list of "10 millennials who are changing the world" for "building a phone that can understand almost any language".[35][36]
  • Add:
NASSCOM named Uniphore to its "League of 10" emerging Indian technology companies in 2017.[37][38] In 2020, the San Francisco Business Times ranked Uniphore as number 7 among small companies in its list of the best places to work in the San Francisco Bay Area.[39]

Products[edit]

  • Add introductory text:
Uniphore's main platform offers four core services: U-Self-Serve, for businesses setting up a conversational AI assistant; U-Analyze, which generates insights from customer conversations using natural language processing; U-Trust, for automated voice authentication to verify the identity of an agent working remotely; and U-Assist, which provides transcriptions and alerts in real time during a call.[40] (This portion was consolidated/already detailed into the subsections.) The company says its goal is to supplement, not replace, the efforts of call center staff.[41]
  • Rename "auMina" subsection to "U-Analyze" and update text from
Uniphore has developed Speech Analytics software called auMina, which enables organizations in identifying customer problems through analyzing customer dynamics and call center interactions. auMina uses artificial intelligence and assists organizations in extracting customer-agent interactions for monitoring agents’ in-call movements, and optimizing training programs. [42] [43] [44]
to
Uniphore's speech analytics software, U-Analyze (formerly auMina),[45] helps organizations identify customer problems by analyzing customer dynamics and call center interactions.[46] It uses artificial intelligence and data analysis to monitor agents' in-call movements and optimize training programs.[47]
  • Rename "Akeira" subsection to "U-Self Serve" and update text from
akeira is a Virtual Assistant software that helps organizations in consumer interaction and can be deployed using a variety of interfaces. It provides a consumer self-service experience through an intuitive voice interface. akeira provides natural, multi-turn, and contextual dialog to consumers across a variety of interaction channels to handle unstructured queries, eliminating deep-rooted IVR menus. [48] [49]
to
U-Self Serve (formerly Akeira)[50] is an interactive voice response software[51] and virtual assistant that can help automate customer service for organizations.[8]
  • Rename "amVoice" subsection to "U-Trust" and update text from
amVoice is a remote user authentication software offering security to phone-based transactions. The product uses voice biometrics solutions and offers an alternative for remote user authentication. [52] [53]
to
U-Trust (formerly amVoice)[54] is a voice biometrics platform that allows the user to authenticate their identity user their voice.[55]
  • Add "U-Assist" section:
U-Assist uses deep learning AI models[56] to provide support, including transcriptions and alerts, in real time during calls.[40] It also helps automate dispositions and other work after a call.[57]

Thanks for your time and your feedback or help! Mary Gaulke (talk) 21:20, 28 September 2021 (UTC)[reply]

 Done. See comments near highlighted sections above. Thanks, Heartmusic678 (talk) 15:46, 3 January 2022 (UTC)[reply]

References

  1. ^ Sannith, Jude (19 August 2020). "Two steps AI start-up Uniphore took to register 4-fold growth amid the COVID-19 crisis". CNBC TV 18. Retrieved 22 June 2021.
  2. ^ "Uniphore revolutionizes power of speech for human-machine interaction". Economic Times. Retrieved 2017-07-28.
  3. ^ Siva, Meera. "Uniphore finds its voice in speech analytics". The Hindu Business Line. Retrieved 2017-07-28.
  4. ^ "Uniphore revolutionizes power of speech for human-machine interaction". Economic Times. Retrieved 2017-07-28.
  5. ^ Siva, Meera. "Uniphore finds its voice in speech analytics". The Hindu Business Line. Retrieved 2017-07-28.
  6. ^ "Contact Us". Uniphore. Retrieved 28 September 2021.
  7. ^ a b Rai, Saritha (31 March 2021). "Uniphore Raises $140 Million to Expand AI to Video-Call Analysis". Bloomberg. Retrieved 19 June 2021.
  8. ^ a b c Modgil, Shweta (17 April 2017). "How Uniphore Is Leveraging Speech Analytics To Grow Towards $10 Mn ARR". Inc42 Media. Retrieved 19 June 2021.
  9. ^ Narsimhan, T E. "Speech-recognition for customer satisfaction". VC Circle. Retrieved 2017-07-28.
  10. ^ a b c Ramakrishnan, N. (19 March 2018). "The pivots that changed Uniphore". The Hindu BusinessLine. Retrieved 21 June 2021.
  11. ^ "Uniphore Seeing Momentum: Raises $51 Million in Series C Funding Led by March Capital Partners". Uniphore. Retrieved 2019-09-03.
  12. ^ Pahwa, Akanksha (7 May 2015). "Chennai Based Speech Recognition Solutions Startup Uniphore Grabs Funding From Kris Gopalakrishnan". Inc42 Media. Retrieved 19 June 2021.
  13. ^ Chandran, Pradeesh (7 May 2015). "Infosys co-founder invests in Uniphore in Series A funding". The Hindu. Retrieved 19 June 2021.
  14. ^ "Uniphore raises money from IDG Ventures, second round in less than two months". Business Standard India. 3 June 2015. Retrieved 19 June 2021.
  15. ^ Mayhew, Stephen (5 June 2015). "Speech recognition firm Uniphore secures new investment from IDG Ventures | Biometric Update". Biometric Update. Retrieved 19 June 2021.
  16. ^ Kandavel, Sangeetha. "Recognising the voice as the future". The Hindu. Retrieved 2017-07-28.
  17. ^ Pitchiah, Vijayakumar (1 December 2017). "Uniphore operational revenue jumps 50%, loss narrows in FY17". VCCircle. Retrieved 21 June 2021.
  18. ^ Ayyar, Ranjani (30 November 2017). "Uniphore raises Series B round, sees participation of Cicso executive chairman John Chambers - Times of India". The Times of India. Retrieved 19 June 2021.
  19. ^ Sawers, Paul (13 August 2019). "Uniphore raises $51 million to bring conversational AI to customer service". VentureBeat. Retrieved 20 June 2021.
  20. ^ a b "Uniphore raises $140 million". Fortune India. 31 March 2021. Retrieved 22 June 2021.
  21. ^ Council, Jared (21 January 2021). "Sound and Vision: Uniphore Buys Emotion Research Lab to Gauge Video Chat". Wall Street Journal. Retrieved 22 June 2021.
  22. ^ Goled, Shraddha (22 January 2021). "Uniphore Expands Global Presence, Acquires Spain-Based Emotion Research Lab". Analytics India Magazine. Retrieved 22 June 2021.
  23. ^ Sil, Debarghya (22 January 2021). "Uniphore Acquires Emotion Research Lab; Expands In Europe". Entrepreneur India. Retrieved 22 June 2021.
  24. ^ Gupta, Yajush (31 March 2021). "Uniphore Raises $140 Mn In Series D, Eyes $100 Mn ARR In FY22". Inc42 Media. Retrieved 22 June 2021.
  25. ^ Bhalla, Tarush (31 March 2021). "Uniphore raises $140 million in Series D funding". Mint. Retrieved 22 June 2021.
  26. ^ Kerravala, Zeus (27 July 2021). "Uniphore Acquires Jacada for Contact Center Automation | No Jitter". No Jitter. Retrieved 17 September 2021.
  27. ^ "Uniphore Technologies acquires Israeli firm Jacada". The Economic Times. 27 July 2021. Retrieved 17 September 2021.
  28. ^ "IT Science Case Study: Better Health-Care Services for Less Cost". eWeek. 24 May 2021. Retrieved 17 September 2021.
  29. ^ "India-born Sachdev, CEO of Uniphore, on Time's list of those changing the world". Hindustan Times. Retrieved 2017-07-28.
  30. ^ "Indian among Time magazine's '10 millennials changing the world'". Indian Express. Retrieved 2017-07-28.
  31. ^ "Infosys co-founder Kris Gopalakrishnan invests in Uniphore Software Systems". Economic Times. Retrieved 2017-07-28.
  32. ^ Kandavel, Sangeetha. "Recognising the voice as the future". The Hindu. Retrieved 2017-07-28.
  33. ^ "Kris Gopalakrishnan invests in Chennai-based Uniphore Software". Business Standard. Retrieved 2017-07-28.
  34. ^ "Kris Gopalakrishnan invests in Chennai-based Uniphore Software". Business Standard. Retrieved 2017-07-28.
  35. ^ "India-born Sachdev, CEO of Uniphore, on Time's list of those changing the world". Hindustan Times. Retrieved 2017-07-28.
  36. ^ "Indian among Time magazine's '10 millennials changing the world'". Indian Express. Retrieved 2017-07-28.
  37. ^ Modgil, Shweta (3 November 2017). "Nasscom Announces Emerge 50 Winners: The Top 50 Most Innovative Indian Startups". Inc42 Media. Retrieved 21 June 2021.
  38. ^ Ranipeta, Shilpa S (3 November 2017). "T-Hub startup Hug Innovations makes it to top 10 of 'Nasscom Emerge 50 2017' awards". The News Minute. Retrieved 21 June 2021.
  39. ^ King, Danny (24 April 2020). "Building a best place to work around the world". San Francisco Business Times. Retrieved 2 July 2021.
  40. ^ a b Sawers, Paul (31 March 2021). "Uniphore nabs $140 million for automated analysis of voice and video calls". VentureBeat. Retrieved 22 June 2021.
  41. ^ Foremski, Tom (17 December 2020). "Uniphore call center survey: People prefer people over tech". ZDNet. Retrieved 22 June 2021.
  42. ^ "Chennai-based Uniphore launches speech analytics software for contact centres". First Post. Retrieved 2017-07-28.
  43. ^ Bahirwani, Krishna. "Speech Analytics Software detects Indian languages with 95% accuracy". DNA India. Retrieved 2017-07-28.
  44. ^ Narsimhan, T E. "Speech-recognition for customer satisfaction". VC Circle. Retrieved 2017-07-28.
  45. ^ "Speech Analytics Software & Solutions". Uniphore. Retrieved 2 July 2021.
  46. ^ "Chennai-based Uniphore launches speech analytics software for contact centres". First Post. Retrieved 2017-07-28.
  47. ^ Bahirwani, Krishna. "Speech Analytics Software detects Indian languages with 95% accuracy". DNA India. Retrieved 2017-07-28.
  48. ^ Advani, Shonali. "Social impact 2.0: Technology enters social arena, new-age entrepreneurs embrace it to increase reach". Economic Times. Retrieved 2017-07-28.
  49. ^ "How Uniphore Is Leveraging Speech Analytics To Grow Towards $10 Mn ARR". INC42. Retrieved 2017-07-28.
  50. ^ "Enterprise Virtual Assistant & Ai Chatbot". Uniphore. Retrieved 2 July 2021.
  51. ^ Advani, Shonali. "Social impact 2.0: Technology enters social arena, new-age entrepreneurs embrace it to increase reach". Economic Times. Retrieved 2017-07-28.
  52. ^ Pitchiah, Vijaykumar. "Uniphore strengthens top deck with two key hires". VC Circle. Retrieved 2017-07-28.
  53. ^ Pendharkar, Vrushal. "Creating a connect: Umesh Sachdev is helping people access phones in regional languages". First Post. Retrieved 2017-07-28.
  54. ^ "Voice Biometrics Software - Voice Authentication Software". Uniphore. Retrieved 2 July 2021.
  55. ^ Pitchiah, Vijaykumar. "Uniphore strengthens top deck with two key hires". VC Circle. Retrieved 2017-07-28.
  56. ^ Gutierrez, Daniel (24 July 2021). "insideBIGDATA Latest News – 7/24/2021". insideBIGDATA. Retrieved 21 September 2021.
  57. ^ Daily, Ryan (15 July 2021). "Uniphore Boosts Deep Learning AI for Agent Assistance | No Jitter". No Jitter. Informa Tech. Retrieved 21 September 2021.

2022 COI edit requests[edit]

Hi! As noted above, I'm a COI editor representing Uniphore, a client of mine. Requesting some quick updates to this article:

  •  Done In the infobox, update
|num_employees = 250 (2020)[1]
to
|num_employees = 700 (2022)[2]
  • In the lead, update
The company has dual headquarters in Palo Alto, California, and Chennai, India,
to
The company is headquartered in Palo Alto, California,[2]
  • In the infobox, delete "Chennai, Tamil Nadu, India" from the "hq_location" paramater, per the above.
  • Add new "Q for Sales" subsection to Products:
Q for Sales, released in 2022, is software for sales organizations[3] that evaluates a potential customer's engagement and sentiment during a video call[4][3] to provide data to a salesperson. The system uses technology including emotion AI, speech recognition, and natural-language processing to interpret emotional cues. Q for Sales is intended to help a salesperson monitor and understand non-verbal communication during virtual meetings in order to identify key moments and improve engagement.[4][3]

Thanks for your time and feedback! Mary Gaulke (talk) 20:49, 25 September 2022 (UTC)[reply]

Hello, I couldn't verify the headquarters in the provided Forbes India piece. However, I did notice that Bloomberg, VentureBeat and The Economic Times state that Chennai, India is also a HQ – so I don't think it should be removed. Thanks, Ptrnext (talk) 01:01, 15 October 2022 (UTC)[reply]
@Ptrnext: Fair enough. I know the company now considers Palo Alto the sole headquarters, but it looks like the media coverage isn't reflecting that yet. Thanks for adding the employee count. Would also love your feedback on the Q for Sales addition if you have a chance. Thanks again. Mary Gaulke (talk) 22:12, 16 October 2022 (UTC)[reply]
@MaryGaulke: Hello, the most recent Forbes lists and company profile, and the article you linked, do only list Palo Alto as HQ, and so do some of the press releases, so I've made the change. I've added to the Product section with some tweaks (the third sentence is a bit promo'ish and also most of it is also implied from the first two, so I've skipped it). I've also added a sentence on criticism of such systems. Let me know if there are any concerns. Best, Ptrnext (talk) 07:01, 21 October 2022 (UTC)[reply]

References

  1. ^ Sannith, Jude (19 August 2020). "Two steps AI start-up Uniphore took to register 4-fold growth amid the COVID-19 crisis". CNBC TV 18. Retrieved 22 June 2021.
  2. ^ a b Arakali, Harichandan (13 May 2022). "Uniphore: Building Deep-tech Conversational AI For The World". Forbes India. Retrieved 7 August 2022.
  3. ^ a b c Kerravala, Zeus (1 March 2022). "Uniphore Rolls Out Conversational AI for Sales". eWeek. Retrieved 7 August 2022.
  4. ^ a b Kaye, Kate (13 April 2022). "Companies are using AI to monitor your mood during sales calls. Zoom might be next". Protocol. Retrieved 7 August 2022.
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