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Scope of Application

The concept of ECM grew out of the desire to bring together inputs from corporate management, with data from operational, and manufacturing departments to enable better control of production, improved delivery of services, and more accurate analysis and reporting of results. Data normally held in a records management system could thus be used directly in the creation of documents that would then be held in a document management system.

The "management" aspect of ECM includes features and functions of document management, Web content management, records management, and possibly digital asset management (DAM).

To bring new documents into the system capture and scanning.

ECM is primarily aimed at managing the life-cycle of information from initial publication or creation all the way through archival and eventual disposal. ECM applications are delivered in four ways:

ECM as an umbrella term covers document management, Web content management, search, collaboration, records management, digital asset management (DAM), workflow management, capture and scanning. ECM is primarily aimed at managing the life-cycle of information from initial publication or creation all the way through archival and eventual disposal. ECM applications are delivered in four ways:

• on-premises software (installed on an organization's own network)
• software as a service (SaaS) (Web access to information that is stored on a software manufacturer's system)
• a hybrid composed of both on-premises and SaaS components
• Infrastructure as a Service (IaaS) (which refers to online services that abstract the user from the details of infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc.)

ECM aims to make the management of corporate information easier through simplifying storage, security, version control, process routing, and retention. The benefits to an organization include improved efficiency, better control, and reduced costs. For example, many banks have converted to storing copies of old cheques within ECM systems (ECMSs) as opposed to the older method of keeping physical cheques in massive paper warehouses. Under the old system, a customer request for a copy of a cheque might take weeks, as the bank employees had to contact the warehouse where the right box, file, and cheque, would need to be located. The cheque would then need to be pulled, a copy made and mailed to the bank where it would finally be mailed to the customer. With a suitable ECM system in place, the bank employee might simply query the system for the customer’s account number and the number of the requested cheque. When the image of the cheque appears on-screen, the bank can mail a copy immediately to the customer, usually while the customer is still on the phone.

Intelligent Information Management (IIM). IIM is defined as the strategies, methods, and tools used to create, capture, automate, deliver, secure, and analyze content and documents related to organizational processes. IIM refers to the management of content AND data, not just content itself.