User talk:ARMiller017/sandbox

Section 1: Evaluation of existing article quality The current article on Emotional Labor is rated within the occupational safety and health category and has a B-Class rating on the quality scale, this rating is three away from being a featured article. As far as organization goes, it seems to be pretty well organized and easy to read. The Links are fairly easy to follow and nothing seems to be out of place. While many of the topics and subtopics are of a high quality and are well written they need to be more applicable to different careers in the job market. Our group would also like to add more meat if you will to the idea of emotional labor, but not eliminating any of the existing material already written on emotional labor. While the majority of the information provided within the article is of high quality, the article is still missing key components of emotional labor. These key components missing include things such as Surface and Deep Acting, which have a significant impact on an individual’s emotional labor. The article does an excellent review of the service industry, but leaves government/ public administration completely out of the picture. This missing information leaves potential readers completely uninformed of the emotional issues government workers face. This missing information on emotional labor in relation to public administration causes readers to miss out on the significant differences between the private and public industries. The differences include, public administrators having to present themselves in a different manner than private sector employees because they are dealing with more people face to face, and the fact that public administrators are directly in the public's eye. The article needs to include street level bureaucrats and federal agency employees under the different occupation sections in order for readers to see examples how emotional labor differs between the different levels of government. Another difference is government employees face different implications than private sector employees because of the sensitivity of particular government projects, and the fact that they have more direct contact with citizens. Overall, this is an article of high quality but is missing some crucial information in regards to Government (Public Administration) and some key components such as Surface & Deep Acting. These are two important factors and can be elaborated on. The article needs to be revised in order to shift the reader's focus away from just the service industry and specific occupations, in order to give any potential reader a much broader perspective on emotional labor.

Section 2: Detailed outline of proposal revisions Summary: Keep summary, but add Public Administration to roles that require emotional labor.Keep current summary, but add emotional labor roles in Public Administration. Surface and Deep Acting -Definition of Surface and Deep Acting -Differences in Surface and Deep Acting -Emotional Benefits of Surface Acting and Deep Acting -How to use them properly

Definition: Keep Emotional work vs. Emotional labor

Determinates of using Emotional Labor: Keep determinates

In organizations: Change this topic to something like careers There are currently a limited number of jobs on the emotional labor page, but considering the amount of research that has been done on other jobs like coaching and retail jobs there needs to be more careers listed. With the addition of new careers that are involved with emotional labor it will add the number of people that will find this article useful and applicable to their daily lives. Coaching: With the use of the article Emotional Labor in Sports Coaching: Development of a Model, our group will add the in organizations section by creating a sub-topic titled Coaching. There are many coaches of many different sports in the United States and across the world today, and with the addition of this topic will add to the number of people that will find this page useful. Retail: Many people work in the field of emotional labor, especially in a capitalistic society that we have today. Like adding coaching will add to the number of people who will find this article useful, when we add retail as a subtopic it will increase the number of viewers even more. (Find source for retail)

Health Industry: Effect on well being in the workplace

Administrators in Federal Agencies: How federal agencies and its employees use emotional labor on the job and the effectiveness.

In Public Administration: Summary of Emotional Labor in Public Administration: Public vs. Private Sector Differences: Emotional Labor Effects on Governmental Decision Making: Emotional labor vs. Cognitive Work

Implications: Surface and deep acting….adding it to the article More job examples (Public Admin, Coaching, Health Industry, Teachers, etc) Coping skills for emotional labor Race and racism relations positive aspects of emotional labor Emotional labor theories Emotional Labor Relations to Public Administration, but also will be tied into other sections of the article such as coping skills and effects of gender and race in relation to emotional labor

• Not necessarily changing current information, but adding new information*

References: Keep current references References to be used: Gabriel, A. S., Daniels, M. A., Diefendorff, J. M., & Greguras, G. J. (2015). Emotional labor actors: A latent profile analysis of emotional labor strategies. Journal Of Applied Psychology, 100(3), 863-879. doi:10.1037/a0037408 Rathi, N. (2014). Impact of Emotional Intelligence and Emotional Labor on Organizational Outcomes in Service Organizations: A Conceptual Model. South Asian Journal Of Management, 21(4), 54-71 LJUNGHOLM, D. d. (2014). THE ROLE OF EMOTIONAL LABOR IN THE DELIVERY OF PUBLIC SERVICES. Review Of Contemporary Philosophy, 1311-16. Medler-Liraz, H., & Seger-Guttmann, T. (2015). The Relationship Between Emotional Labor Strategies, Service Provider Hostility, and Service Quality. Services Marketing Quarterly, 36(3), 210-225. Guy, M., Newman, M., & Mastracci, S. (2008). Emotional labor putting the service in public service. Armonk, N.Y., New York: M.E. Sharpe. Ye Hoon, L., Chelladurai, P., Yukyoum, K., & Mallett, C. (2015). Emotional Labor in Sports Coaching: Development of a Model. International Journal Of Sports Science & Coaching, 10(2), 561-575. Ang Chooi Hwa, M. (2012). Emotional Labor and Emotional Exhaustion. Journal Of Management Research (09725814), 12(3), 115-127. Ashforth, B., & Humphrey, R. (1993). Emotional Labor In Service Roles: The Influence Of Identity. Academy of Management Review, 18(1), 88-115. Martin, S. (1999). Police Force or Police Service? Gender and Emotional Labor. The ANNALS of the American Academy of Political and Social Science, 561(1), 111-126. Diefendorff, J., & Gosserand, R. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior J. Organiz. Behav., 24(8), 945-959. Evans, L., & Moore, W. (2015). Impossible Burdens: White Institutions, Emotional Labor, and Micro- Resistance. Social Problems,62 (3), 439-454. doi:10.1093/socpro/spv009 Mastracci, S., & Guy, M. (2012). Emotional labor and crisis response working on the razor's edge. Armonk, N.Y.: M.E. Sharpe.