Zeacom
| Company type | Privately held company |
|---|---|
| Industry | Telecommunications software |
| Founded | 1994 |
| Founders | Miles Valentine |
| Headquarters | Auckland, New Zealand |
Area served | Worldwide |
| Products | Zeacom Communications Center |
| Parent | Enghouse Interactive |
| Website | Zeacom |
Zeacom Ltd is the New Zealand trading name that is used by software development company Enghouse Interactive in NZ which acquired Zeacom in 2012. The NZ branch is based in Auckland, New Zealand. While still trading as Zeacom Limited in NZ, all solutions are now branded Enghouse, and former Zeacom offices in the USA (Orange County, CA), the United Kingdom and Australia have been renamed to Enghouse.
Under the Enghouse Interactive brand, the company continues to design, develop, sell and deploy Call Center and Unified Communications software applications to customers worldwide through large vendors and accredited resellers. An in-house team provides Business Process Automation solutions and consulting services.[1]
Zeacom Communications Center was the company's flagship product, and was in use at over 3,500 sites worldwide at time of the Enghouse acquisition (see below). It integrated with NEC, Cisco and Avaya PBX platforms, and interoperated with Microsoft Lync, now Microsoft Teams.
In 2012, the company was acquired by Phoenix, AZ-based communications company Enghouse Systems, and the Zeacom Communications Center was rebranded as Enghouse Interactive Communications Centre (EICC).[2] Customers now widely know the solution as Enghouse TouchPoint after its popular user application.
Key Products[edit]
- ZCC Agent Desktop - allows contact center managers to view real-time information on queue and agent performance from their PCs.[3]
- ZCC Multimedia Queuing - lets customer service agents view all queues on their screen, without switching applications to manage emails, web chat or SMS messages.[4]
- ZCC Operator Console - provides operators with additional call handling abilities.[5]
- ZCC Executive Desktop - enables individuals to efficiently handle calls direct to their extension, by-passing the company operator.[6]
- ZCC Executive Insight - allows Microsoft® Outlook users to manage all their communications from within their email application.[7]
- ZCC Executive Mobile - brings Unified Communications functionality to the mobile phone.[8]
- ZCC Business Process Automation - automating repetitive and predictable business processes.[9]
Awards and Grants[edit]
Zeacom has received the 2010 and 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions magazine,[10] and the 2006 Supreme Award at the American Chamber of Commerce-UPS Business Awards, Auckland, New Zealand.[11] In 2010 Zeacom was one of the first recipients of the New Zealand Government's Technology Development Grant.[12]
References[edit]
- ^ "No Jitter | Blog | Zeacom's Business in 2011: Behind the Numbers". www.nojitter.com. Archived from the original on 23 March 2012.
- ^ "New Opportunities for Zeacom as it becomes Enghouse Interactive". channellife.co.nz. 8 December 2015. Retrieved 2 May 2016.
- ^ Products and solutions[dead link]
- ^ Contact center[dead link]
- ^ Products and solutions[dead link]
- ^ Products and solutions[dead link]
- ^ Products and solutions[dead link]
- ^ Unified Communications[dead link]
- ^ Services[dead link]
- ^ Official website[dead link]
- ^ "Zeacom wins AmCham Supreme Award | Scoop News".
- ^ "Backing winners in business R&D | Scoop News".